Privacy Policy

jeed baji is an online betting and casino platform operating for users in Bangladesh. Protecting the privacy of your personal information is our highest priority. This Privacy Policy describes what types of information jeed baji collects from users of its website, mobile application, and related services, how that information is used, and how it is kept secure.

This policy applies to any person who accesses jeed baji's website and services or opens an account. By using the platform, you consent to the collection and processing of information as described in this policy. This policy works alongside our Terms and Conditions and both documents should be read together.

jeed baji provides services only to individuals aged 21 or older. Age is verified at the time of account registration, and information from minors is not collected.

jeed baji collects two types of information: information provided by the user and information collected automatically.

2.1 Information Provided by the User

Information you provide directly when registering an account or using our services includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID number or passport number (for identity verification)
• Financial information — such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
• Any information shared when contacting the support team

2.2 Automatically Collected Information

The following information is collected automatically while using the platform:

• IP address and geographic location
• Device type, operating system, and browser version
• Time spent on the platform and pages visited
• Betting history and transaction details
• Login time and session data
• Referral source (where you came from before visiting the site)

jeed baji collects information through the following methods:

• Registration form: Information filled in when creating an account.
• Login activity: Entry and exit details for each session.
• Transaction processing: Information received through payment providers during deposits and withdrawals.
• Cookies and tracking technologies: For monitoring browsing behaviour.
• Customer service communications: Through live chat or email conversations.
• Third-party verification services: Through approved service providers for identity and age verification.

Collected information is used for the following purposes:

4.1 Account Management

Your personal information is used to complete your registration, verify your identity, and ensure the security of your account. Age verification is mandatory — users under 21 cannot use the platform.

4.2 Financial Transactions

Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. A record of each transaction is kept so that any disputes can be resolved quickly.

4.3 Customer Service

jeed baji's 24/7 live chat and email support team uses your information to resolve your issues. Support session history is kept so your problems can be addressed without you having to repeat yourself.

4.4 Responsible Gaming

Your gaming behaviour data is analysed to implement our Responsible Gaming Policy. If unusual betting patterns or signs of excessive use are detected, the necessary steps are taken.

4.5 Promotional Communications

If you have given your consent, messages about bonus offers, tournaments, or platform updates may be sent to your mobile number or email. You can withdraw this consent at any time.

4.6 Security and Fraud Prevention

Collected information is analysed to detect multiple accounts, bot usage, or financial fraud. This ensures a fair environment for all users.

jeed baji does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following situations:

5.1 Service Provider Partners

Necessary information is shared with selected third-party service providers for payment processing, identity verification, fraud detection, and technical support. All such partners operate under strict confidentiality agreements.

5.2 Game Providers

Only the session information required for game operation is shared with game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft. Personally identifiable information is not shared in this context.

5.3 Legal Obligations

Information may be shared with authorities if legally required by a valid request from a law enforcement agency, a court order, or an investigation related to anti-money laundering. In such cases it is not possible to obtain your prior consent.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new ownership. However, the terms of this Privacy Policy will remain in effect.

jeed baji retains user information only for as long as it is needed or legally required. Information is retained according to the following guidelines:

• Account information: For the duration the account is active and until legal requirements are met after closure.
• Transaction records: For the period required by financial regulatory obligations.
• Customer service history: For a reasonable period after a matter is resolved.
• Promotional communications: Until consent is withdrawn.

After the specified period, information is securely deleted or anonymised so that it cannot be used to identify any individual.

Cookies and similar tracking technologies are used on the jeed baji website. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and to ensure security.
• Functional cookies: Help remember your preferences (language, theme).
• Analytical cookies: Used to understand which parts of the platform are used most.
• Marketing cookies: Used to show relevant offers based on your interests, but only with your consent.

7.2 Cookie Controls

You can disable or delete cookies from your browser settings at any time. However, disabling essential cookies may cause some platform features to not work correctly.

jeed baji applies industry-standard security measures to protect your information:

• SSL encryption: Every data transfer is encrypted using 256-bit SSL technology.
• Database security: Stored data is protected on encrypted servers with restricted access.
• Two-factor authentication: OTP-based login verification prevents unauthorised access to accounts.
• Regular security audits: Security audits are conducted regularly to identify vulnerabilities.
• Access controls: Only staff assigned to relevant responsibilities can access specific data.
• Fraud monitoring: A real-time system detects unusual activity.

Every user registered with jeed baji holds the following rights regarding their own information:

9.1 Right to Access

You can request details of what information jeed baji holds about you. The support team will provide a summary within the specified timeframe.

9.2 Right to Rectification

You can request correction of any inaccurate or incomplete information stored in your account. Upon providing verifiable proof, corrections will be made promptly.

9.3 Right to Erasure

After closing your account, you can request deletion of information that is not subject to legal obligations. However, information related to ongoing investigations or financial records must be retained for a specified period for legal reasons.

9.4 Right to Object to Processing

You can object to your information being used for marketing communications. This consent can be withdrawn through account settings or via the support team.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact us through our 24/7 live chat support or by email. We provide assistance in both Bengali and English. You can also read our About Us page for more details.

jeed baji operates strictly for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory at the time of registration. If for any reason a minor's information enters our system and comes to our attention, that information will be deleted immediately and the associated account will be closed. Parents or guardians may contact the support team regarding this matter.

jeed baji reserves the right to update this Privacy Policy as needed. If significant changes are made, users will be notified at their registered mobile number or email address.

The date of each update will be clearly stated at the top of the page. Continued use of the platform after changes means you have accepted the updated policy. It is therefore advisable to review this page regularly.

If you have questions about policy changes or want to learn about exercising your rights, you will find relevant information on our FAQ page.

If you have any questions, comments, or concerns about this privacy policy, please reach out to us through any of the following channels:

Our support team usually responds to your inquiry as quickly as possible. Privacy-related complaints are handled on a priority basis.